The “American Track” is international – www.amtrak.com


Amtrak (the National Railroad Passenger Corporation) is the transportation for enjoying the journey while traveling the US, as well as Vancouver, Toronto, and Montreal in Canada.

Amtrak took its international approach very thorough and translated its entire content into Spanish and German language. I explored the German part and I am pretty sure that the Spanish is of equal excellence:

Portal (to the various languages): When arriving at www.amtrak.com, you clearly can see the links in the native language ‘Español‘ and ‘Deutsch‘ written vs. the sometimes ambiguous flags that are used to indicate a foreign language page.

Images: Images with text are translated, special offer picture ads, even the search button are translated for the German visitor. It gives the whole website a very integrated look and feel.

Customer Service: The German traveler finds all info on individual Amtrak stations, can search for current special offers, latest information on critical issues (such as swine flu), and use the reservation system in its native language. Amtrak provides an interactive map to search routes and plan trips which is in English, yet it is acceptable because the search goes via an image map of the US or by station and region names. And in case German visitors don’t find an answer in the question and answer section of the website, they can go to the contact page and submit their request… the answer they receive will be in German.

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